Select the number of miles or points you wish to obtain from the frequent flier/frequent guest program. Step 5: Once your Verified by Visa password has been validated by our system, you will receive a confirmation message on the screen and the card will now be linked to your loyalty account. Standard Chartered Bank introduces 360 Degrees Reward. I do not have sufficient points to make a redemption of my choice. What is a verified email address? You can add up to 4 additional cards to your account. However, you may not be assigned a room until you check in. Do you want to checkout now? When making your reservation, use the child’s age on the date of travel to select an appropriate seat (infant, child etc.). You cannot use airline miles to purchase your ticket through the Standard Chartered 360° Rewards. STANDARD CHARTERED BANK KENYA LIMITED SWIFT Code Details A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. You will be redirected to the Verified by Visa page where you will enter the one-time password sent to your mobile phone and/or email address. Regulations and guidelines vary by country and by airline. For support, please contact our Customer Support. To find out the precise information, you can contact your embassy in the country or state you are travelling to. You will also receive an email confirming the change of password. 360° Rewards. Premium Banking helps you prepare for life’s key moments. You May Also Incur An Additional Change Or Refund Fee Please Refer To The Booking. A verified email address is an email address registered with the loyalty program and has completed the verification process. Enter your email address and mobile number used when you registered for the loyalty program. On the section of E-Tickets, Vouchers & Invoices, you will be able to print, email and download the e-ticket/hotel reservation/car rental booking confirmation vouchers. Can I add my frequent flyer number to the flight redemption or booking made through the Standard Chartered 360° Rewards? Follow the prompts to complete your reward redemption. Easy and transparent banking to help you grow your business. Do I need to have a membership with the frequent flier airline or frequent guest hotel program that I wish to transfer my Standard Chartered 360° Rewards points into? How do I verify my email address? Step by step instructions on how to bank at your fingertips, Introducing the first Liverpool FC Debit card in Kenya, Stay one step ahead of fraudsters. Beds are based on the number of people selected per room at the time of booking. Do I need to reconfirm my flights after a booking is confirmed? Frequently asked questions and useful information, Contact our client contact centre for immediate assistance. Can I get assistance for families traveling with children? Can I request a mileage credit after the travel is completed? Is my e-mail address required to register for my Standard Chartered 360° Rewards loyalty account? If you don’t see the email, be sure to check your spam folder. Please visit the airline’s website or contact them directly to enroll in their frequent flier or mileage program. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in … Please call +254 329 3900 / +254 703 093 900 / +254 732 143900, go to www.sc.com/ke, or visit any of our branches for more details. I clicked on the link in the email/text message, and I see a page that says my request has expired. You can verify your email address at the time of registration in the loyalty program by clicking on the email verification link in the welcome email sent to you. Once logged in to your loyalty account, click on My Dashboard on the navigation menu. You do not need to present the E-Ticket when checking-in. No points are deducted from your loyalty account. Go further with the reward points and travel privileges, Calculation of Minimum Amount Due for Credit Cards, You can now pay with your Standard Chartered Visa card using Tap to Pay contactless technology, Enjoy fabulous dining, shopping, lifestyle rewards all year-round, Access over 800 airport lounges all around the world for free, Get cash immediately with our easy to process personal unsecured loan, Get an instant line of credit with our overdraft facility, Apply for our high limit auto loan and get moving in that perfect car, Open the door to your dream home with a mortgage, If you can dream it, let our construction mortgage help you build it, Protect your home and your family from the unexpected. Yes. How can I enroll in an airline’s frequent flier or mileage program? Please go to the Points Exchange option in the redemption catalog. If you use only part of the ticket, the rest of the ticket will be canceled automatically and no refund will be made for any unused segments. That way, they will know when to expect you to pick up the car. To register for Online and Mobile Banking, please visit one of our branches to apply for ATM / Debit / Credit Card. Unless otherwise stated, your item will be delivered within 12 working days (excluding weekends and public holidays). It is possible for you to return the rental car to a different location. You are not able to book only a child ticket online. From time to time, the bank may choose to send you offers to redeem your points for your recent purchase. The Standard Chartered 360° Rewards points program (Program) is a bonus points scheme which rewards you with points based on the amount you have spent using your card(s)1.2 You agree to participate in the Program in accordance with these terms, which must be read together with the Customer Terms (see section on bonus points scheme), Credit Card Terms and any documents which … Here for good . for detailed exceptions please review the adjacent fare rules. Your request will be processed and within 5 working days you should see the additional miles or points appear in your selected frequent flier or frequent guest program. You can use these at your convenience with no need to queue in the banking hall. The number of Standard Chartered 360° Rewardspoints required will be displayed. What are the various types of payment cards available from SCB? What should I do if my flight is delayed or cancelled? You may be able to make a request this if your airline provides special meal services. Yes, the points are deducted during the time of booking. Can I make arrangements for its travel? How do I do this? Rewards. All reservations must be confirmed and purchased instantly. Your session to Standard Chartered Online has timed out for security reasons. Other local spend lets you earn 1x Reward … Once logged into your loyalty account, click My Dashboard. Please note that you cannot link a card that has previously been registered in Standard Chartered 360° Rewards to your loyalty account. However, I did not receive a confirmation email. No, you cannot convert airline miles to Standard Chartered 360° Rewards points. Standard Chartered Bank Kenya Limited was established in 1911 with the first branch opened in Mombasa Treasury Square. I made a qualifying purchase, but I did not receive an instant rewards redemption offer. Once you complete Step 1 above, a Verified by Visa screen will appear that will request you to enter a one time password. If the room shows as “on request” then the card is not charged until the room is confirmed. Which purchases qualify for an instant rewards redemption offer? Flight Change Charges Are Indicative. Please note that the password should be between 6 to 10 characters. You can also find the information in the Booking Terms and Conditions of the website. Do you want to checkout now? How can I make changes to my hotel reservation? Quick Links. Step 5: Enter the new email address and enter your password and click Save Changes. Yes, you can choose to pay for your redemption using a Standard Chartered payment card or points, or a combination of both. Your E-mail * you@example.com. without locking in your money Get cash in 15 mins with interest rate from 3.48% p.a. I am unable to link my card to my loyalty account and I get an error message “Sorry! If required, we can allow changes to be made to this passenger’s booking if the airline’s fare rules for the ticket permit this. You are able to transfer your Standard Chartered 360° Rewards points for miles or points in the following programs: To transfer your points, log in to your loyalty account and click on “Points Exchange”. It’s never too early to secure your child’s future. However, if you are travelling by air, it is advisable to rent a car from the airport for convenience. Step 4: You will also receive a welcome email explaining about the program in the email address used for registration. (Err Code:1624) No, the reservation has to be made online and you need to be logged-in as a registered user for security reasons. We’ve sent a verification code to your registered email address linked to this account and remains valid for 20 minutes. You need to go online and book a new reservation for additional passengers. Also, many car rental companies don’t rent cars to elderly people. Get Started. Step 1: Go to https://rewards.sc.com/ke/ and click the Register button on the top menu bar. Yes, your e-mail address will be required. Please contact the airline directly for further information. Redeem your rewards points against the new online catalogue with the Standard Chartered 360° rewards program. Note: the number of Standard Chartered 360° Rewards points available must be equal to or more than the number of points required to complete the transfer. February 11, 2019. Step 5: You will be taken to a Verified by Visa screen where you will be asked to enter in your Verified by Visa password set up for this card. If the value of your purchase at the retailer or restaurant is more than the value of the voucher, you must pay the difference using a Standard Chartered Credit Card. The default bed type is usually a double bed. Do you want to checkout now? You will receive an email confirming the number of points redeemed from your loyalty account upon responding affirmatively to the email or SMS. Are you sure you want to remove linked Card? Contact the call center for the verification code. Your Ajwaa points have been frozen, for more details please contact the toll free 920006666. Who do I contact if I have a question regarding my existing SCB card? Convert your outstanding amount into monthly installments. Enter your password. I did not verify my email address when I registered in the loyalty program. Do you want to checkout now? You will find this number on the confirmation email that is sent to your registered email address. Step 3: Click on My Profile on the left hand side menu. We cannot find any thing with the mentioned Booking reference no. Can I pay the difference using my Standard Chartered Payment card? For queries on points earned on specific transactions, please contact our customer support team during business hours and they will be able to assist you. Your session is terminated due to security reasons. Pet information (such as what type, age, weight and cage) is required when making such arrangements. Once you have registered in the loyalty program, you will receive a welcome email with a verification link. Why do you need my flight information when booking a car rental? Are you sure you want to change the currency? Following service will be unavailable to facilitate system maintenance. The Bank was listed on the Nairobi Securities Exchange in 1989. Due to the non-committal approach of Airlines on maintaining the flights schedule because of COVID19 impact on travel, the travel bookings can be made for dates up to 30 days from today only. Ghana Business February 10, 2019. https://www.bankbazaar.com/standard-chartered-credit-card-reward-points.html Why is that? No, travel for unaccompanied minors cannot be booked online through our portal and needs to be managed directly with the airline. Where do I see the total reward points earned? There are no refunds made in case of a“no show”. Yes. How soon will the reward points appear in my loyalty account after I make a transaction on my Standard Chartered Credit Card? Yes, you can redeem your points or purchase travel (flight tickets, hotel bookings or car rental bookings) for someone other than yourself. Yes, you can consolidate points earned on multiple cards under a single Standard Chartered 360° Rewards account. Can I change a passenger’s name after purchase? If your flight is delayed, please contact the car rental company directly using the contact information provided in your confirmation voucher. Is my reservation completed? Select one of the 3 ways to reset your password and click Submit. How can I order additional accessories or services for the car? Are you sure you want to change your language preferences. How do I check my shipping fee when placing an order? For a list of eligible purchase categories and minimum purchase amounts, please see the question on purchases that qualify for an instant rewards redemption offer. Flights, Hotels, Car Rental, Shop, etc.). Can I use only a certain segments of the ticket? Click on Captcha (I’m not a robot) and click Submit. No, you need to register and login through the Standard Chartered 360° Rewards website a link to which may be found on the SCB Website. You will receive an email with the verification code. However, you can convert your Standard Chartered 360° Rewards points to a select number of frequent flier airline mile programs. Hotel booking has been added to your cart. Enter the card number and expiry date. By continuing to browse the site you are agreeing to our privacy policy and our use of cookies. Spend a minimum of RM1,500 each month to get an extra 5,000 Reward Points on your principal card. Click on Captcha (I’m not a robot) and click Submit. In some rare cases, purchase transactions may not qualify if the merchant is not correctly categorized under the correct merchant category code by their acquiring bank. Please check the fare rules displayed at the time the booking is made. I recently received an email/text message asking if I wanted to redeem my points against my recent purchase? How do I redeem my Standard Chartered 360° Rewards reward points? Are you sure you want to remove this item from the cart? I recently made a purchase, but I did not receive an instant rewards redemption offer? No, you need to register separately for a Standard Chartered 360° Rewards account using the process described in Q1 above. The customer support working hours of 360° Rewards Program are ("Working Days") from [0900 to 1800] Kenya local time on each day from Monday to Friday, except on public holidays and holidays declared for private sector establishments in Kenya. The card you are trying to link is eligible to be part of the loyalty program. How do I make a reservation when the child’s age changes during a trip? SCB offers a variety of payment card products to suit our customers’ needs. I received confirmation of the redemption request and points have been deducted from my loyalty account. SCBLKENX XXX - SWIFT Code (BIC) - STANDARD CHARTERED BANK KENYA LIMITED in NAIROBI - KENYA. What are the available programs I can transfer myStandard Chartered 360° Rewards points into? The Bank, with the support of event organizers, Athletics Kenya, have built an event that has become internationally renowned and has placed Kenya on the international map. Step 3: Once your Verified by Visa Password has been validated by our system, a registration successful message will be shown, and you will have an option to login from there. Step 2: You will be taken to a Verified by Visa screen where you will be asked to enter in your Verified by Visa Password. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. You can choose to redeem points for mileage merchandise or cash. For additional queries, please contact the retailer or restaurant using the phone number printed on the voucher. Visit the loyalty program website, click Login and click the “Click here to reset your password” link. Can I access the Standard Chartered 360° Rewards through SCB website? Get urgent help in case your card was lost or Stolen. Enter the verification code sent to your email address on the loyalty program website and click Submit. Are you sure you want to logout? #DoYouSeeWhatWeSee. Rewards redemption requests are valid 48 hours from receiving the email/text message notification. Enter the verification code on the loyalty program website and click Submit. Reward Points will not be earned for Credit Card cash back categories. What are the terms of use for a gift voucher and who do I call if I have a query? Enter your password that you created for this card. Check the SCBLKENXXXX SWIFT / BIC … From time to time, the bank may choose to modify the criteria for qualifying purchase transactions. Step 1: Login in to your loyalty account on https://rewards.sc.com/ke/. If you have provided all requested information about your flight at the time of booking, the car rental company will have the information at its disposal, and will make every effort to accommodate your reservation. The bank may choose to limit the number rewards redemption requests sent to customers within a certain time period. If you are a registered user, click the Login button and enter your username and password. (Err Code:6952) Can I avoid airport tax by picking up my car from another location? If you are very late, the car rental company has the right to cancel your order. Take care of your finances with our flexible account, Only pay for the transactions you do with no monthly fees, Manage all your financial transactions for just one monthly fee, Enjoy this account uniquely designed for women. You can know update your personal details wherever you are, with our convenient new feature through Online & Mobile Banking service. 100 spent at point of sale terminals. Where can I find more information on the benefits, fees and charges for SCB cards? If you fall outside of this age group, you cannot make a booking through the Standard Chartered 360° Rewards. You may change your travel redemption by contacting our customer support during business hours at least 3 days prior to your travel date. There is a schedule change for the flights. You may want check with the airline for the correct flight status in advance of your travel. How do I know how many points I earned from each card? Will my Standard Chartered 360° Rewards reward points expire? Fees and Charges Joining Fee: Rs.250. Please note you are purchasing a non-refundable ticket. The norm for most companies is for the driver to be aged between 18 and 75. Invest It. How do I retrieve my voucher if I lose the initial confirmation email that was sent to me? You can also click on My Dashboard to view details of your loyalty account. Note that the verification link is active for 20 minutes from the time you receive the email. How to create a Verified by Visa password? In the majority of cases, airport tax is already included in the rental price. Baggage fees are not included in your total trip cost when making an airline ticket redemption or booking in this program. Standard Chartered Priority Banking Visa Infinite, 360° Rewards Points Your Priority Banking Visa Infinite credit card is truly rewarding as you can earn 360° Reward Points from existing portfolios such as fixed deposits, personal home loans and savings account, capped at 4,000 points each. We do not have access to seating in the emergency exit row. Sunday, 21 February 2021 You will also receive an email confirming the change of password. All costs related to your redemption is included in the price shown in the portal. Once a reservation is made, no name changes are permitted at any time. When you get an email/ text message asking if you want to redeem points, simply click on the “yes” button in the email or click the link you receive via the SMS, and click “yes.”   You will see a confirmation page stating the number of points that have been redeemed and the amount of the cashback credit you will receive to offset your purchase. You can choose from travel bookings for your next vacation, merchandise items such as electronics, home goods and fashion accessories, or gift vouchers to retailers and restaurants. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail. Step 6: An activation link will be sent to the new email address. Are you sure you want to logout from all the devices? The qualifying purchase transaction must be made on a card that is currently linked to your loyalty account. I clicked on the link in the SMS/email notification and was able to see the confirmation page. Please check pet travel regulations with the airline before you make a booking. At Standard Chartered Kenya, we help you achieve financial freedom with products such as savings accounts, personal loans, credit cards & wealth solutions ... 360° Rewards. Gift vouchers can be used toward purchases at the respective retailer or restaurant. Find answers to all your banking queries below, Standing with our clients with supportive measures. The points redeemed will be converted to cashback credit on your payment card within 7 days. Please contact our 24-Hour Phone Banking team on +267 3615800 for more information. An exclusive program customised for organisations and their employees. You will need to contact the airline with your request once your reservation is confirmed. Removing the item from the cart will result in a price change and you will not get the package rate. Is the ticket transferable? Once logged in to your loyalty account, the available points are displayed on the upper right hand side of the navigation menu bar. The conditions for special requests vary for each airline. There is no provision for putting a reservation on hold, and we don’t take any requests for wait list reservations. Are you sure you want to change the Language and currency? Buy, sell or switch funds 24×7 on the SC Mobile app. Get quick cash with our unsecured personal loans. If the cost of the revised booking is higher, you will have to pay the fare difference, using points or a SCB payment card. However, please note that the majority of car rental companies require you to present a credit card when you pick up your rental car. We are unable to hold rooms without a payment. It seem that you have logged into some other device. This is the list of our frequently asked questions. Process, so no fares are guaranteed until the reservation is confirmed +254... 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